uv999 Privacy Policy

uv999 collects personal data from players through several distinct channels: directly from you when you register an account or interact with our services, automatically through your use of the Platform, and from third-party service providers involved in payment processing and fraud prevention. The categories of data we collect are set out below.

Registration and Account Data

When you create a uv999 account, we collect the following information you provide directly:

• Full legal name as it appears on your government-issued identification document
• Date of birth (used for mandatory age verification — uv999 is strictly 18+ only)
• Residential address, including district and division within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh)
• Mobile phone number associated with your bKash, Nagad, or Rocket account
• Valid email address for account communications and security notifications
• Username and encrypted password credentials

Identity Verification (KYC) Data

Before processing any withdrawal, uv999 is required to verify your identity. As part of this KYC process, we collect:

• A copy of your Bangladesh National Identity Card (NID) or other acceptable government-issued photo identification
• A recent utility bill or bank statement confirming your residential address, where required
• Any additional documentation reasonably requested by the uv999 compliance team

Transaction and Financial Data

We collect records of all financial transactions conducted through your uv999 account, including deposit amounts and timestamps, withdrawal requests and processing status, payment method references (e.g., your bKash wallet number in partial masked form), and your BDT account balance history. We do not store your full mobile banking PIN, full card number, or full payment credentials.

Technical and Usage Data

When you access uv999.app, our systems automatically record certain technical information, including:

• IP address and approximate geographic location derived from IP lookup
• Device type, operating system, and browser version
• Pages visited, games played, betting patterns, and session duration
• Referral source (how you arrived at uv999.app)
• Error logs and performance data used to diagnose platform issues

Communications Data

If you contact uv999 customer support via email at [email protected] or through any in-platform messaging facility, we retain a record of that correspondence, including the content of your messages and our responses. This data is used to resolve disputes, improve service quality, and maintain an audit trail.

uv999 processes personal data only for defined, legitimate purposes. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your data are as follows:

Where uv999 relies on your consent as the legal basis for processing (specifically for promotional email communications), you may withdraw that consent at any time by updating your communication preferences within your account settings or by emailing [email protected]. Withdrawal of consent does not affect the lawfulness of processing that took place before withdrawal.

uv999 does not use automated decision-making systems that produce legally significant outcomes affecting your account without human review. Fraud alerts generated by automated systems are always reviewed by a member of the uv999 compliance team before any account action is taken.

uv999 may share your personal data with the following categories of third parties, solely for the purposes described:

Payment Service Providers

To process BDT deposits and withdrawals, uv999 shares necessary transaction data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, and Mastercard. These providers receive only the minimum data required to execute the specific transaction and are contractually prohibited from using your data for any other purpose.

Game Technology Providers

uv999 integrates games from internationally certified providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game on uv999, a session token and anonymised player identifier are passed to the game provider's server for the purpose of rendering the game and recording the outcome. Full personal data such as your name, NID, or mobile number is not shared with game providers.

Fraud Prevention and Security Partners

uv999 works with third-party fraud prevention and cybersecurity services that process technical data such as IP addresses, device fingerprints, and behavioural patterns to identify and prevent fraudulent activity. These services operate under strict data processing agreements and are not permitted to use your data independently.

Legal and Regulatory Disclosure

uv999 will disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, underage gambling, or any other suspected criminal activity. In such cases, uv999 will disclose only the minimum data necessary to satisfy the legal requirement.

Business Transfers

In the event of a merger, acquisition, or sale of all or a material part of uv999's business assets, player data may be transferred to the acquiring entity as part of that transaction. In such circumstances, uv999 will notify affected players and take reasonable steps to ensure the acquiring entity honours the commitments set out in this Privacy Policy.

uv999 uses cookies and similar tracking technologies on uv999.app. A cookie is a small text file placed on your device by our web server when you visit the Platform. Cookies enable essential functionality and allow us to understand how the Platform is used so that we can continually improve the player experience.

Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They manage your login session, maintain your account authentication state, and remember your language and currency preferences. Without these cookies, core Platform services cannot be delivered. No consent is required for strictly necessary cookies.
• Analytics Cookies: uv999 uses anonymised analytics cookies to understand aggregate player behaviour — such as which game categories are most visited, average session duration, and common navigation paths. This data helps us improve platform layout and game offerings. Analytics data is processed in aggregate form and cannot be used to identify you individually.
• Security and Fraud Prevention Cookies: These cookies record signals such as login attempt frequency, device consistency, and navigation speed to help our fraud detection systems identify unusual activity patterns that may indicate account compromise or bot activity.
• Preference Cookies: These cookies remember your account display settings, notification preferences, and responsible gaming tool configurations (such as your chosen deposit limit) so they persist across sessions without requiring you to re-enter them each time.

Third-Party Cookies

uv999 does not deploy third-party advertising cookies or allow ad networks to place tracking technologies on uv999.app. Game providers integrated within the Platform may set their own session cookies for the purpose of game rendering and outcome logging; these are governed by the respective provider's own privacy policy.

Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging into your uv999 account and using core Platform features. Disabling analytics or preference cookies will not affect your ability to play but may result in a degraded experience. Instructions for managing cookies are available in the help section of all major browsers.

uv999 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures are reviewed and updated on a regular basis to reflect the current threat landscape.

Technical Security Measures

• 256-bit SSL/TLS Encryption: All data in transit between your browser or mobile device and uv999.app is encrypted using industry-standard TLS protocols. The uv999 website enforces HTTPS on all pages and subdomains.
• Password Hashing: Player passwords are never stored in plain text. uv999 uses strong one-way cryptographic hashing algorithms with per-account salting, meaning that even in the unlikely event of a data breach, your raw password cannot be recovered from stored records.
• Database Access Controls: Production databases containing player personal data are accessible only from within uv999's internal network, with role-based access controls limiting read and write permissions to authorised personnel and automated systems with a documented operational requirement.
• Regular Security Audits: uv999's platform and infrastructure undergo periodic security assessments to identify and remediate vulnerabilities before they can be exploited.

Data Retention

uv999 retains your personal data for as long as your account remains active and for a defined period thereafter as required for legal, compliance, and dispute resolution purposes. Specifically:

• Account and KYC data is retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping requirements.
• Transaction records are retained for a minimum of seven years to support financial audit and dispute resolution processes.
• Communications data (support ticket records) is retained for three years from the date of the last communication.
• Analytics data is retained in aggregated, non-identifiable form indefinitely for platform improvement purposes.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.

Data Breach Notification

In the unlikely event of a data security incident that poses a risk to your rights and interests, uv999 will notify affected players promptly via the email address associated with their account, providing a clear description of the nature of the incident, the categories of data involved, and the steps uv999 is taking to contain and remediate the situation.

Given the sensitive nature of financial data, uv999 applies particularly stringent controls to the handling of payment-related personal information. All BDT transactions on the uv999 platform are denominated in Bangladeshi Taka and processed through encrypted, tokenised integrations with our payment service partners.

What Payment Data uv999 Stores

uv999 retains the following payment data in your account records:

• A masked reference identifier for the payment method used (e.g., the last four digits of a mobile wallet number or card number)
• Transaction amount in BDT, date, time, and status (completed, pending, failed)
• The payment channel used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard)
• A transaction reference number provided by the payment provider for reconciliation purposes

What uv999 Does Not Store

• Your full mobile banking PIN or OTP (one-time password)
• Your full 16-digit card number, CVV/CVC code, or card expiry date
• Your internet banking login credentials
• Your bank account password or full IBAN/account number

Payment Data and Anti-Money Laundering

In accordance with responsible platform operations and to maintain the integrity of the uv999 platform, all deposit and withdrawal patterns are monitored for indicators of unusual or potentially suspicious financial activity. Where such indicators are identified, uv999 may request additional documentation regarding the source of funds before processing a withdrawal. This monitoring is a standard practice in the online gaming industry and is applied uniformly across all accounts regardless of account tier or deposit history.

uv999 respects your rights over the personal data we hold about you. The following rights are available to all registered uv999 players. To exercise any of these rights, contact our support team at [email protected] with a clear description of your request. We will respond within a reasonable timeframe, typically within 30 days of receipt.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way uv999 handles your personal data, please contact our support team directly. We take all privacy inquiries seriously and will respond in English within a reasonable timeframe.

Email: [email protected]
Support Hours: 24 hours a day, 7 days a week
Time Zone: Bangladesh Standard Time (BST, UTC+6)
Language: English

Updates to This Privacy Policy

uv999 reviews and updates this Privacy Policy periodically to reflect changes in platform functionality, applicable law, or our data handling practices. When material changes are made, registered players will be notified via the email address associated with their account prior to the changes taking effect. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Your continued use of the uv999 platform following notification of any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you may request account closure in accordance with the account closure procedure described in the uv999 Terms & Conditions.

uv999 encourages all players to review this Privacy Policy and the Terms & Conditions periodically so that they remain fully informed of their rights and our obligations as a platform operator.